TESTIMONIAL

GRAHAM BLACKBURN - CONTACT CENTRE MANAGER - ANGLIAN WATER

“ I started working with Mark in 2010 and at the time I was trying to move our call centre from 'process driven to people driven.'

The engagement and delivery changed our culture and built in trust, giving us pride and purpose in delivering excellent customer service. We are now recognised as leaders amongst our peers and having customer satisfaction levels of 96%. Our 'very satisfied customers’ have increased from 74% to 88%.

These results would not have been possible without Mark.”