FRONTLINE SALES AND SERVICE

Customer service is not only a department – it’s an attitude!

Driving customer loyalty through sales and service is about creating a positive experience for customers from that first critical contact.  Building and sustaining a platform of trust, loyalty, professionalism and integrity will galvanise great customer experience and nurture an internal culture of brand ambassadors. At Bounce, we empower your frontline champions to deliver inspired experiences – every time.

We can help with:

• New service strategies
• Increasing productivity
• Driving sales through service
• Exceeding customer expectations
• Delivering the bottom line
• Powerful negotiation skills
• Personal presence and presentation skills
• First contact resolution

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